Pelayanan penerbangan menjadi satu alasan penumlang memilih sebuah maskapai.
Bukan rahasia lagi, jika beberapa maskapai memiliki reputasi buruk mengenai pelayanan bagasi.
Berbagai video hingga omelan di media sosial mengenai komplen koper mereka rusak.
Penanganan bagasi yang kurang hati-hati menjadi rahasia umum sisi gelap dunia penerbangan.
Hampir setiap hari, penumpang mengeluhkan kopernya rusak saat jalan-jalan.
Dari laman worldofbuzz.com, bahkan pemilik AirAsia, Tan Sri Tony Fernandes, menyuruh stafnya untuk hati-hati saat menangani bagasi.
Dalam sebuah video, Tony mengatakan pada stafnya bahwa ia hampir setiap hari menerima keluhan mengenai koper-koper penumpang yang rusak.
Melihat fenomena ini, ia pun meminta staf bagasi untuk tak melempar-lempar koper.
"Tolong jaga tas-tas (koper) itu lebih baik. Setiap hari saya menerima email keluhan mengenai tas-tas itu. Jangan melempar koper lagi, cium kopernya" ujar Tony pada tasnya yang disambut dengan tepuk tangan para karyawan.
Sebelumnya AirAsia telah mendapat kecaman mengenai bagasi kerena tertangkap kameta melemparkan barang-barang yang terdapat tanda "Mudah Pecah" atau Fragile secara sembarangan.
Seorang penumpang juga melihat staf melemparkan beberapa sepeda mahal yang akhirnya rusak.
Menanggapi teguran dari bosnya, kini beberapa staf AirAsia tampaknya menerapkan nasihat tersebut.
Mereka memotret diri sendiri saat mencium koper-koper bagasi.
Foto-foto ini beredar di media sosial dan viral setelah dibagikan oleh lebih dari 8 ribu kali.
Berikut beberapa foto yang memperlihatkan staf AirAsia saat menciumi koper yang diunggah di akun Facebook Mohd Amir Izzat.
Tak hanya menghebohkan Facebook, foto-foto ini juga diunggah ulang oleh Tony Fernandes di akun Instagram pribadinya.
“Dear bag, it doesn’t matter how heavy you are, we will handle you with care and kiss you. Love you, bag. All of us apologise for our mistakes before. Please stay tuned with AirAsia," caption yang ditulis oleh Tony di akun Instagram pribadinya.
Melalui akun Instagram pribadinya, Tony Fernandes memuji dan bangga dengan stafnya setelah melihat foto-foto yang beredar.
Namun beberapa netizen merasa para staf tersebut sedang mencoba bercanda.
Ada pula netter yang menulis bahwa itu adalah bentuk sindiran dan mengolok-olok saran Tony Fernandes.
Tapi satu hal yang pasti, para penumpang berharap bahwa koper yang mereka bawa tetap utuh dan tak rusak lagi.
HALAMAN SELANJUTNYA:
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